OUR VISION
As MLB INSURANCE Company, we know that the core benefits offered in the insurance sector are “safety” and “trust”. We aim at making our customers feel safe and secure by every piece of insurance product and service we provide to them. Since the first insurance policy we have prepared, we’ve been desiring our products to facilitate our customers’ lives while increasing their life qualities. Insurance is all about making a promise and according to us at MLB INSURANCE Company, keeping promises is the most valuable virtue.
In order to keep our promises we believe in the necessities of:
• Tracking the global and national changes and developments in the insurance sector,
• Being updated about the legislation,
• Giving support to the associations and institutions that are founded to provide contribution to the insurance sector,
• Training the whole staff in order to guarantee superior service quality,
• Tracking the changes in the customer needs and requirements due the macroenvironmental developments,
• Improving and increasing the perceived customer value by providing the most qualified and convenient service,
• Prioritizing the customer benefits,
• Giving support to customers at every stage of the service process,
• Being technologically and organizationally updated,
• Facilitating our customers’ lives by protecting and defending the fundamental philophy of “good will” in the insurance business while abiding by our core values We believe in the philosophy of sincerity while working and serving to our customers because our customers are our benefactors and our partners.